How our professionally 24/7 monitored app works

What is Our Professionally 24/7 Monitored App?

yoursafe is an app that turns any smartphone into a powerful, 24/7 personal security device. It provides a safety solution to help businesses comply with their duty of care for lone, isolated, remote and high-risk workers.

The yoursafe app is ideal for organisations looking for a lone worker solution that is simple to setup, easy to use, affordable and scalable.

How Does Our Professionally 24/7 Monitored App Work?

Step 1

Yoursafe SOS alert activated

User carries their mobile with app activation button. When a User activates the SOS or a User Escort expires, the mobile device sends an alarm to the Monitoring Centre.

Step 2

Platform receives alert and location is
reported via 4G network

On activation of SOS or expiry of an active Escort (Check – In), the User location is tracked and monitored via GPS and coordinates sent to the monitoring platform. SMS notifications will be automatically
be sent to all nominated emergency contacts.

Step 3

 Operator contacts user to determine what assistance is required

Within seconds of the SOS activation an operator will take action by connecting to the Users mobile phone
and making voice contact with them.

Step 4

Action is taken based on the users pre – determined emergency response plan

Pre-Determined response instructions that have been approved by the User’s Organisation are recorded in the User Account, including pre-selected Emergency Contacts, to ensure that the correct process is followed.

Step 5

Assistance is sent and contacts notified if required

Our standard response instructions are:
• Contact the user and establish a 2-way voice call. If no response from user, the Operator will listen-in to assess for any sign of duress.
• If threat is present – operator will escalate to emergency services.
• If threat is unable to be established – operator will escalate to Emergency Contacts for further instructions.
• This cycle is completed twice.

How Our 24/7 Monitoring Works

  • User carries mobile phone and duress button.
  • When a User activates the SOS or an active Check-In, the mobile device sends an alarm to the Monitoring Centre and within seconds an operator will take action by connecting to the Users mobile phone and making voice contact with them.
    SMS notifications will be automatically sent to all nominated emergency contacts.
  • On activation of SOS or expiry of an active Check-In, the User location is tracked and monitored via GPS and coordinates sent to the monitoring platform.
  • Pre-Determined response instructions that have been approved by User’s Organisation are recorded in the User Account, including pre-selected Emergency Contacts, to ensure that the correct process is followed

How Our Professionally 24/7 Monitored Admin Portal Works

We provide an easy-to-use management Portal which enables your business to manage lone workers, review historical activation history, generate users and activity reports and manage users and emergency contact escalations.

The management platform makes keeping track of yoursafe lone workers app users easy.

The Administration platform has multi-level access which enables businesses to allow managers and team leaders of groups in their organisation to individually manage teams on the platform.